FAqs

SUPPORT

Customer Service Email: CGDirtWoodCreations@gmail.com

ORDER

How secure is my personal information?

CGDirtWoodCreations@gmail.com adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

What forms of payment do you accept?

We accept PayPal and the following credit cards: Visa, Mastercard, Discover, American Express.

Can I cancel my order?

We do not all cancellations, but please contact us if you have issues with your order.

SHIPPING

Do you ship internationally?

No, We ship Only in the US. What shipping carriers do you use?

We choose USPS, UPS and FedEx. We will select the best carrier to make sure your package arrives in time.

How long does it take to process my order?

Once payment has been made, 99% of all orders leave our shop within 2-3 days.

How long does shipping take?

Our average shipping time is 2-7 business days depending on your location. 

DELIVERY

How do I track my order?

We will send you the tracking number after your purchase within 1-3 business days. Please visit this link below to track your order.

Are all my items shipped together?

It depends on the products you ordered, but normally every product ships in its own box. 

RETURNS

 

What do I do if I receive a defective product?

If there’s some sort of manufacturing defect, let us know within 15 days of receiving your item, and (provided that your case is legit) we’ll send you a replacement